In December 2000, the Government of the Hong Kong Special Administrative Region (HKSAR) has started providing electronic services (ESD) scheme, the flagship e-government project. In general, e-government strategy to use the portal to provide e-government services and commercial services, which makes ESD portal (www.esd.gov.hk) is a key element. Government contract a private operator to implement and ESD services for five years. The contract was awarded in November 1999, the ESD Services Ltd. (ESDSL). This case discusses how the HKSAR to develop a business model ESD, which is a combination of government-to-citizen and business model citizen, and as ESDSL implements it. Also focuses on the key issues and questions that the private operator, ESDSL, experienced in building, implementing, and managing e-government project. ESD in its second year of implementation and immediate issue of slow adoption of online transactions with the public, which is important to the viability of the business model of ESD. "Hide
by Ali F. Farhoomand, Marissa McCauley Source: University of Hong Kong, 17 pages. Publication Date: August 15, 2002. Prod. #: HKU223-PDF-ENG
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