This study chronicles the formation and transformation of Singapore joint company, Eagle Services Asia (ESA). The case describes some of the early startup problems, including automatic cut from the Civil Aviation Authority of Singapore (CAAS). As a result of the shake-up of management ESA provides a fresh start and an opportunity to breathe new life into the company using the principles of lean management. Management decisions play a key role in the success of ESA, together with the discipline and training of the labor force. Students will gain an understanding of the cultural difficulties associated with international joint ventures, and learn basic aspects of Lean Management including how to establish and maintain a lean culture. The case also provides insight into the world of business aircraft engines, engine overhaul process and cultural barriers that may arise in the management of operations in foreign countries. "Hide
by Edward D. Arnheiter Source: Richard Ivey School of Business Foundation 13 pages. Publication Date: September 27, 2007. Prod. #: 907D19-PDF-ENG
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