Information and communication technologies can help companies implement new and innovative business opportunities in the field of closed-loop supply chain. A closed supply chain from three angles: the processes of customers and products. Taking advantage of a closed supply chain involves handling uncertainty by providing adequate information. Information about the recovery options for the product, the product preferences of the customer, and the state of the product can be used to reduce uncertainty. Data obtained from a closed supply chain due to new technologies can be transformed into information management in a systematic way. Provides the basis for the decision strategy of reducing uncertainty. "Hide
by Rob A. Zuidwijk, Jo AEE Van Nunen Source: California Management Review 16 pages. Publication Date: February 1, 2004. Prod. #: CMR275-PDF-ENG
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