Describes an attempt to Du Pont, to follow the "small is beautiful" type of approach to the implementation of expert systems technology. Designed to illustrate the fact that there is no "one right way" to implement expert systems and the small system approach may be an effective strategy, provided this is consistent with organizational culture, knowledge of content and structure of the resource. Can also be used to illustrate more general issues related to the end-user adoption of new technologies. "Hide
by John J. Sviokla, All Keil Source: Harvard Business School 15 pages . Publication Date: July 29, 1988. Prod. #: 189036-PDF-ENG
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