Describes Donna Coe and her illustrious 15-year career in the towing industry. Donna woman with extensive experience in managing staff in a complex and demanding environment. Is a series of four episodes taken from day to day experience of Donna management. Each situation is different problems faced by Donna and many managers working in similar labor intensive business. Discipline problems, insubordination, theft, and promotion are also presented. "Hide
by H. Irving Grousbeck, Jim Ellis Source: Stanford Graduate School of Business 11 pages. Publication Date: April 1, 1995. Prod. #: E15-PDF-ENG
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