Subsequent to settling a $78-million suit along with a St. Louis woman who was struck by one amongst the several drivers, Domino’s Pizza was stubborn to revoke its 30-minute delivery guarantee and convert its trade model in the track of the modernization in the areas of expertise, social architecture along with operations. The company offered steadiness of understanding for customers by launching its Pizza Tracker - a web-based agenda that allowed customers to track their pizza at every stage of the procedure - standardizing the layout and events used in every one of its own shops, and given more transparency into employee performance. Pupils are asked to evaluate how Domino's used technology and innovation to enhance efficiency, quality, customer relationship management (CRM), and employee relations in addition to assess its change management procedure.
PUBLICATION DATE: August 28, 2013 PRODUCT #: W93C27-PDF-ENG
This is just an excerpt. This case is about INNOVATION & ENTREPRENEURSHIP
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