Argued that to be effective leaders, general managers need to focus on substance, not process, and aggressively fight the forces that may lead to the politicization of the organization. Focus on the direct role of the leader in the creation and communication purposes, formal management systems and structures, and encouraging (but not avoid) constructive conflict. "Hide
by Joseph L. Badaracco Jr., Richard R. Ellsworth 12 pages. Publication Date: August 21, 1984. Prod. #: 385107-PDF-ENG
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