"When in 1997 the British Ministry of Defence (MoD) decided to join the HR system uses three of his military service (Army, Navy and Air Force) in a small number of three-service them, he saw. Task as IT a problem that can be solved by IT solutions aim was to improve efficiency and reduce costs, and is reached - MOD thought - by optimizing over two hundred custom computer applications over time each. three services to meet their specific needs Texas Electronic Data Systems Corporation (EDS) was hired for the project, but the first attempt soon collapsed. MOD overestimated the extent to which these systems have in common, and how quickly and easily they can be reconciled. This case describes an unusual partnership approach developed MOD and EDS for their second attempt successful. Understanding that was necessary business changes, as opposed to IT solutions, MOD reviewed. agreement to better reflect the more fluid and organic processes that are required There were a number of significant components of the new process: decision to integrate EDS employees at all management meetings in order to promote mutual trust and a common knowledge base, creating a clear division of labor and responsibilities for which the MOD will focus on efficiency and EDS on it, and the agreement on the priority schedule overruns and decide upon. HKS number 1900.0 case "Hide
Steve Kelman on 22 pages. Publication Date: January 8, 2009. Prod. #: HKS452-PDF-ENG
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