Designing Transformational Customer Experiences Case Solution
Anybody who has actually just recently taken a trip, gone shopping, or attempted to have an issue resolved might have little memoir of the experience.
As soon as in a blue moon, an experience is so excellent that it leaves favorable memories for years. Why do some item or service adventures have that indisputable "wow" element, while others do not have that flair, delegating them to either being hated or eliminated from memory?
This is just an excerpt. This case is about LEADERSHIP
PUBLICATION DATE: March 06, 2017
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