Dental Associates of Northern Virginia is among the biggest dental networks in northern Virginia. In this series of two cases, the head administrator is caught between remaining abreast with new technology by investing in innovative all-porcelain crown-making machines and holding steadfast to a laggard strategy of wait and see. This choice also aligns with the head administrator making a larger selection of whether to improve the core competency of his network by developing a whole in-house lab or continuing to rely on an expensive, but reliable, outside lab for all-porcelain restorations. Together the two cases in the chain are rich in theories coping with cost, timeliness, quality and flexibility as students are forced to see an operations problem from both patient and physician views.
The cases also consider the ever changing world of technology and the way that it impacts a doctor's practice along with a whole network of offices.
PUBLICATION DATE: May 10, 2011 PRODUCT #: 910D18-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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