DART's Suburban Service Case Solution
In the spring of 2000, coordinators at the agency of public transit system operating in Dallas, had to determine whether to delete or change an underperforming route that serves Rowlett and Garland. The course was typical of many that DART ran in the suburbs, so the choice raised fundamental questions about DART's strategy as a public agency, and especially whether it could design suburban services that were useful and cost effective enough to keep the political and fiscal support it received from Dallas' suburbs.
The fact the path is performing badly-losing $27 per passenger, for example-supports pupils to think about political strategies and more revolutionary service for the bureau. HKS Case Amount 1696.0
This is just an excerpt. This case is about STRATEGY & EXECUTION
PUBLICATION DATE: March 01, 2003
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