This note looks at alternative ways of measuring the quality of customer service and relates these measures for investments in safety inventory.
This Darden study. "Hide
by James R. Freeland Source: Darden School of Business 6 pages. Publication date: April 10, 1991. Prod. #: UV0649-PDF-ENG
Related Case Solutions & Analyses:
Reengineering a Business Process
Northern Telecom (A): AdVantage & DisadVantage
Paul Revere Insurance Co. (C): Competing For the Baldrige Award–The Malcolm Baldrige National Quality Award Exercise
Federal Express: The Money Back Guarantee (D)
Smoke Wars: The Case for and Against the Cigarette Industry
Ministry of Supply: Will Professionals Demand Its Performance?
LEGO (A): The Crisis
EXTRA-TRAINING I-DEALS: A WIN-WIN-WIN-WIN PROCESS
BUILDING EMOTIONAL ENERGY FOR RENEWAL: NISSAN
JAMAICA PRODUCERS GROUP – TURNAROUND USING DYNAMIC CAPABILITIES
