This exercise directs pupils to examine a customer-centric business by first understanding the components that characterize a customer-centric organization, subsequently by comparing and getting this company's approach to customer- centricity. Students interview three levels in the organization-CEO corporate unit degree, leadership amount, and frontline/customer-facing employee amount.
PUBLICATION DATE: March 25, 2011 PRODUCT #: 111118-HCB-ENG
This is just an excerpt. This case is about FINANCE & ACCOUNTING
Related Case Solutions & Analyses:
HP Labs in Singapore
Hotel Perennial
Rosario Acero S.A.
Bankers Trust: Global Investment Bank
Chaparral Steel (Abridged)
J.C. Penney (A)
2012 Fuel Hedging at JetBlue Airways
Nodal Logistics And Custo Brasil
An Old Bank in a New Country: Restructuring Nile Commercial Bank of South Sudan
Gold as a Portfolio Diversifier: The World Gold Council and Investing in Gold
