This technical note describes the types of organizational crises and five phases through which almost all crises pass. Students are encouraged to move from thinking that manages crisis to one that generates a crisis of leadership. Between corporate fraud scandals, ethical dilemmas, mismanagement of national disasters and violence in the workplace, organizational crises are too often in recent years. Corporate reputation with stakeholders, financial well-being and survival of all is at stake. While the real situation of crisis the most troublesome for the company (for example, a defective product, leading to a product recall), often the real potential damage an organization's reputation results (MIS) / crisis management issue. "Hide
by Erika H. James Source: Darden School of Business 8 pages. Publication Date: Mar 05, 2004. Prod. #: UV3243-PDF-ENG
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