This teaching case discusses the choices facing GlobShop, an international journey-retail company, in its attempts to offshore a sizeable part of its information technology (IT) work. In reaction to the business challenge that arose due to the September 11, 2001 terrorist attack, the firm decided to contract out many of its IT liveliness to an Indian vendor. This case hint the key decisions made by the CIO and the challenges that were encountered during the planning and execution of the offshore sourcing strategy of the business.
These choices pertain to the choice of tasks to be offshored, choices about the nature of sourcing arrangement, managing the vendor relationship and change management issues and the seller induced by offshoring. As GlobShop nears the conclusion of its 3-year agreement with the foreign seller, the CIO is faced with choices involving continuing offshore outsourcing, drawing out the contract and related implications for the future at GlobShop of IT organization.
PUBLICATION DATE: December 01, 2007 PRODUCT #: JIT015-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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