Counterproductive work behavior (CWB) is a general term that refers to the intentional conduct of that harm or intend to harm the organization or the people in it, including employees and customers. It can run a range of unpleasant interpersonal behavior (insulting or yelling at someone) to conduct directed at inanimate objects (sabotage and theft) intentionally do not work properly or leaving the organization through the absence or tardiness. The authors describe the individual and environmental factors that increase the likelihood of CWB, which include interpersonal conflicts among employees, job insecurity and the perception of organizational injustice. Finally, the authors show that a careful selection process is not a sufficient solution to CWB. Steps should be taken to reduce the triggers as much as possible by reducing unnecessary stress, treating employees fairly and mediating disputes between employees' Hide
by Maria Rotundo, Paul Spector Source: Rotman School of Management, 4 pages. Publication Date: 01 May 2011. Prod. #: ROT139-PDF-ENG
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