Peter Barge, CEO of the newly created Corporate Solutions Group of Jones Lang LaSalle (JLL), is implementing a reformation of the U.S. corporate real estate services division that will enable the business to offer its customers integrated solutions. Barge has formed an account management function to coordinate the actions of the three, product-based business units which, until now, have managed autonomously. As the reformation is being executed by him, Bank of America, an important account of the company, declare its intent to reduce its suppliers to the two or three who can offer forward-looking and integrated services.
He's determined to win the Bank of America company while Barge's new organization isn't yet completely in place, and moves rapidly to hire a senior account supervisor and create an organizational structure that will encourage collaboration within his group. The case analyzes the many tradeoffs Barge must make in balancing the benefits of the former organization with those of the new construction to attain the strategic goal of becoming more customer solutions oriented of the business.
PUBLICATION DATE: April 21, 2009 PRODUCT #: 409111-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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