ConvenientMD Case Study Analysis
Cons
Too many services under one roof could impact the quality of the provided service. Also, it would be time-consuming and expensive to offer all the services under one roof. Additionally, it would be challenging and difficult for ConvenientMD to satisfy patients with quality care.
Recommendation
In consideration of the issues within an organization,Puyanic&Dickens should make environmental sustainability a priority because of the fact that it would improve the brand reputation and image, saves money, pursuing performance excellence and improve facility operations. Placing the greater value on creating a smaller environmental footprint and reducing pollution ultimately signal out the improved quality of life of patients and residents.As care system and hospitals are facing incredible regulatory and financial pressure to make the considerable amount of changes in terms of shifting the healthcare environment from the volume based market to value based market, ConvenientMD should prioritize the sustainability of environment as it would contribute to the better patient experienced by improving the environment of UCC & the perception of public and by promoting loyalty concerned about environment among patients. It would also reduce the per capita healthcare cost by reducing expenditures for instance:spending less amount of money on utilities would improve the ability of UCC to free upresources for the care of the patient(Silvis, 2012).
Implementation
For effective implementation of the sustainable practice at ConvenientMD, Puyanic&Dickens should assess whether the energy-efficient equipment and machinery with comparable performance and features are available and whether this equipment ensures efficient operation. Comparing the actual and required equipment efficiency would help in increasing the performance of ConvenientMD, enabling it to deliver quality output. Later on, the assessment of the financial health and stability and readiness and perception of stakeholderstowards sustainable practices is required to ensure that whether or not ConvenientMD is able to promote and follow sustainable practices. After analyzing the reviews of stakeholders, it is important to dispose of instruments and equipment and initiate sustainable business practices. To improve future and current management of impact, outcome and outputs, it is important toobserve and check the progress of the performance through patient satisfaction, provision of quality treatment, increase in the number of patients and improved brand identity.
Conclusion
ConvenientMD is engaged in operating the urgent care centers (UCC) in the northeastern US. To start the ConvenientMD as an urgent care center both friends were contemplated to raise 5 million dollars from their search fund investor. The core values that are rooted in the prosperity and growth of ConvenientMD are those of the ability to provide the unsurpassed healthcare experience and best medical care to the patients & staff. Over the period of time, a shortage of primary care physicians, coupled with the long waiting time and rising cost at emergency rooms in hospitals, stimulated demand for non-critical care through urgent care centers.Puyanic&Dickens should make environmental sustainability it’s first and foremost priority because of the fact that it would improve its brand reputation and image, saves money, pursuing performance excellence and improve facility operations......................
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