Manager of the enterprises consumer material, Inc wants to increase employee satisfaction in his department, and begins with his own direct reports. Making sure that the earlier production problems are under control, he wants to create an atmosphere of "one big, happy family." However, the visit of the summer intern shows more stress among its employees than manager, understood, and he wonders how to proceed. This case emphasizes that the data reflect differences in perceptions, attitudes and assumptions between the new leaders with higher education and the old-timers, who are graduates of the school. "Hide
by Allan Cohen Source: Babson College 13 pages. Publication Date: January 1, 2000. Prod. #: BAB080-PDF-ENG
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