Connecticut Spring and Stamping Corporation (CSSC), a 50-year production in the spring and stamping company, is experiencing slow growth in sales and feel the impact of global competition. The company has over 800 customers, but little understanding of the needs of those customers. " They need to improve efficiency and responsiveness to customers in more high quality, low cost and short delivery lead. The company has a long history of trying to control many quirks and is now studying various methods to achieve higher quality. Andy Youmans, executive vice-president responsible for this quality initiative, contacted suppliers Toyota Support Center (TSSC), a world leader in the production methodology, which offers training CSSC plant production system Toyota (TPS). Although short-term improvements are made, the quality and delivery times worse. It seems that the staff do not understand the causes of new production methods and Youmans concerned as to pass on what he learned. TSSC consultants suggest that Youmans to go to Japan to visit the companies that practice the principles of TPS. "Hide
by H. Kent Bowen, Massimo Russo, Steven J. Spear Source: Harvard Business School 16 pages. Publication Date: January 23, 1998. Prod. #: 698038-PDF-ENG
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