How we portray discontent may imply a lot about the cultural influences.Confrontations are not always illogical fights; sometimes they happenwhen there is a need to deliver bad news, or to say no to what another man is asking of you.
Many managers ask questions such as "what's the right way to say no to a boss?" "What is the proper way to challenge or oppose another person’s opinion?" "What's the proper approach to give criticism to a co-worker?" The answer to these questions depends to an extent on the context. This technical note offers research and insight on differentiating the difference between the two and strategies and suitably interpretation of expressions of confrontation in a sense that permits you to react effectively.
PUBLICATION DATE: September 10, 2014 PRODUCT #: UV6848-PDF-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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