This case, abbreviated A, B, C and cases (UV3505, UV3506, UV3507), presents operational challenges: how to maintain the organization of the initial progress made with its new quality improvement system. Nurses and other health professionals believe that the culture does not support the recognition errors, and Operations Manager tries to establish whether this is "guilty" of the environment is the reason for the improvement is slow or other factors. Students are asked to apply systems thinking tools to show their hypotheses on the causes of the problem and improve the critical one view about the basic structure of the system. System dynamics model can be used in class or as a training mission. Simulation model allows students to develop a deeper understanding of the dynamics of behavior. This case is best used in the classroom, where the emphasis is on mapping systems, and not on the simulation. It can be used for discussion and criticism in the hospital manager, began to improve the problem and developed a model representation of the system. It can also be used to discuss how the manager helps to quantify the systems (mainly soft variables) and the development of a simulation model. "Hide
by Robert D. Landel, Derrick Moreira Source: Darden School of Business 7 pages. Publication Date: Mar 08, 2001. Prod. #: UV3508-PDF-ENG
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