This case presents operating problems: how the organization maintaining the initial progress made with its new quality improvement system. Nurses and other health professionals believe that the culture does not support the recognition errors, and Operations Manager tries to establish whether this is "guilty" of the environment is the reason for the improvement is slow or other factors. Students are asked to apply systems thinking tools to show their hypotheses on the causes of the problem and to improve the supply of a flow map of the structure of the system. System dynamics model can be used in class or as a training mission. Simulation model allows students to develop a deeper understanding of the dynamics of behavior. In subsequent cases, and in a series of UV3506 UV3507; UV3508 is abbreviated A, B, C, and cases) to provide students with the opportunity to practice the quantitative relations systems (mainly soft variables) and the development of a simulation model of «Hide.
by Robert D. Landel, Derrick Moreira Source: Darden School of Business 3 pages. Publication Date: Mar 08, 2001. Prod. #: UV3505-PDF-ENG
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