Dr. Julia Connors has a busy, successful cataract practice and wants to expand to meet demand. She's considering two choices: extending office hours and keeping her actual facility as it is, or renting additional space within her present building.
The first appears to be less disruptive to operations but risks alienating her workforce. The second will need more capital investment and is more disruptive to present operations during construction. This case is intended to be educated in one class session with pupils who have practiced procedure analysis.
PUBLICATION DATE: January 25, 2016 PRODUCT #: 916503-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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