Office of City Manager in Charlotte, North Carolina, trying to align and focus of programs and operating departments. City managers working in close cooperation with the elected mayor and city council, identified five strategic directions to Charlotte's number one city in which to live and work. Topic of public safety, transportation, heavy areas, economic development, and cost-effective government. City managers, however, difficult to separate departments operating town to focus their efforts to achieve the five strategic themes. They use four perspectives Balanced Scorecard to develop goals for the five strategic objectives. Following the development of each business division, it was proposed to develop a departmental balanced scorecards to communicate and focus their local objectives in achieving the strategic priorities of the city. The case describes the development and use of the Balanced Scorecard as a strategic management system. "Hide
by Robert S. Kaplan Source: Harvard Business School 25 pages. Publication Date: December 15, 1998. Prod. #: 199036-PDF-ENG
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