CIGNA Property and Casualty Reengineering (A) Case Solution
The process of reengineering was incorporated at CIGNA. The organization entered another tide reengineering effort at CIGNA P&C, one of CIGNA's through a major job P&C was in financial crisis and as a result brought in a new group of executives to monitor the change.
This note examines balanced scorecard to drive transformation of the phases of, transformation P&C P&C's business process redesign, their use of information technology in the type of client/server structure to support the strategy, and the use Presents the improvement of P&C's attempt as of January 1995--marking the end of Phase I (evaluation and design) and looking forward to Phase 2 (implementation).
PUBLICATION DATE: August 03, 1995
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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