Changing the Culture at DEI Airlines Case Solution
To test the pupils to consider how culture works and exactly how it might be altered utilizing a camouflaged model of a genuine case.
The brand-new Chief Executive Officer of DEI airlines is confronted with the obstacle of developing a customer support oriented society in a business that is shedding cash, has to shed personnel, has an awful credibility amongst travelers, and is nevertheless owned by the sub-cultural distinctions arising from its merger 10 years earlier.
published: 26 Nov 2002
This is just an excerpt. This case is about Organisational Behaviour
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