Change Management at DEWA Case Study Analysis
Hybrid of Koller and Switch Model
The adoption of agile elements is known to assist in achieving significant outcomes in the change approach. (Consultancy.eu, 2020)The reason for change resistance, in this case,is parochial self-interest because of the employees’ concerns regarding the change in the information storage system and the technical difficulties they would face at the time of use. (VLIET, 2014)Due to this reason; six approaches are considered to deal with the resistance of organizational change, efficiently.
Education and Communication
During the change implementation; the employees would be involved in the change process to make sure of the prevention of delivering inaccurate information. For an effective communication;training and other relevent sessions would be organized to help the employees in developing a better understanding of the change’s purpose. It will also motivate the employees to remains cooperative with the organization.
Participation and involvement
Anincreased involvement of employees is important to bring a reduction in the change resistance of the organization and to maintain their happiness level. As a consequence, the loyalty and satisfaction of the employees with the organizational management would improve,resulting in an increased focus on teamwork. Equal participation of each employee in the change process would also inhibit anincreased probability of employees’ bias.
Facilitation and Support
Employees who would represent problems related to the experience adjustment during the process of change implementation, would benefit from the support of management. It would assist the organization in dealing with the employees’ fears, during the transition period, such as the occurrence of human error, inability to manage data, data transfer error or any other relevent issue. Thus, the provision of support or facilitating the counseling and training would lead towards the elimination of such fears.
Explicit and implicit coercion
Despite an increased interest or concerns of employees;the change to the management is of great importance;but, the change is not known to influence the employees’ happiness negatively. It would rather bring significant improvement, because it tendsimprove the techniques and methods regarding how business operations were conducted earlier. This would bring an improvement in the cost-saving, reduction in effort and time.
Conclusion:
The development of the Customer Happiness Charter is to promote the customers’ engagement in a meaningful manner, followed by the adoption of best practices required for the provision of potential customer service, innovative and smart solutions. But, there is a requirement to implement cloud computing services that are encrypted by passwords, to reduce the risk of cyber-attacks for information security.To bring change, the government and the board of directors are considered as a team that can bring a change in the organization....................................
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