CHALLENGES IN DEVELOPING PRODUCTS Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

CHALLENGES IN DEVELOPING PRODUCTS Case Study Solution

Introduction

Sasken is a wireless communication software company operating in India. The company facilitates different vendors by outsourcing research and development for them. The main focus of the company was designing electrical tools, but later it diversified into other segments which included communication software services. The company was expert in development of communication software for different vendors and manufacturers. Company also owned subsidiaries in different countries such as China, US, Finl and Mexico.

Japan has been a pioneer in wireless internet services as it is leading in cellular manufacturing and operations. Japan has contributed 32% in mobile handset market of Asia Pacific. Moreover, the Japanese market was mainly focusing Linux Platform. As a result, the mobile downloads in Japan was higher in comparison with purchasing music and it was calculated to 432 million.

As it was very difficult for the mobile development industry to handle developments of all software components and internal services. Therefore, every network operator developed ecosystem in order to build and operate data services by establishing alliances with selected suppliers. The competition between operators mainly focus on quality, customer care, loyalty and attractive wireless services.

A leading Japanese hand set vendor contacted Sasken to develop a multimedia codec for its operating system, Linux. As the Sasken Company has been an expert in developing communication services for Linux operating system, few difficulties were faced by the company. However, another order was received to Sasken Company to make a development on the platform of Windows media. Many problems were being faced by the Sasken Company in order to fulfill the demands of Japanese customers due to many communication barriers and differences in these nations.

Analysis

In order to make analysis, following questions are needed to be answered:

The case describes various elements of the Sasken Quality Management System. Compare and contrast the system at Sasken to the PMBOK. Fully explain your comparisons with supporting information.

Following elements are used at Sasken in order to manage the quality system at company:

Customization:

Sasken Company is used to develop customized developments and applications for different vendors, manufacturers and operating systems.

Involvement of employees:

Sasken Company wanted to involve all of its employees in order to complete the project. Therefore, it required a complete team with experienced engineers, which resulted in training of junior employee. As the company is working on this project as a team, they were expecting best efforts and results from all participants.

Process- Centered:

The operations of Sasken Company are highly process centered. The company had made different teams which are required to work on different projects. Therefore, this helps the company to manage its resources as well as follow the process required by clients.

Communication:

The company used communication as basic thing to achieve its goals and product development required by customers. However, company wasfacing much problems in order to communicate to Japanese, due to different barriers.

On the other hand, PMBOK has determined following elements of quality Management System:

The PMBOK has explained three processes in order to manage the quality of a project, these processes are described as under:(Gladieux, 1995)

Plan Quality Management:

Under this processes, the quality standards that are required by the clients along with the ways that would be used by the company in order to achieve desired quality standards are determined. The result generated from this strep is the development of plan that will guide the company about quality standards and the ways to develop that quality. Moreover, the activities for quality assurance and quality control wouldalso be developed.

Perform Quality Assurance:

The quality assurance determined the process of testifying the requirements of quality and its measured results from different measurements such as different charts used for measurement of quality, in order to determine the level of quality standards followed by the company. Besides, it also determines whether the functioning is being done properly. This process should always be based upon the foundation of continuous improvement.

Control Quality:

The process of quality control includes monitoring and recording of results of quality in order to determine if there would be any change needed. In other words, this process is the most important step as it measures the defects in a project quality. (BERNIE ROSEKE, 2016)

CHALLENGES IN DEVELOPING PRODUCTS Harvard Case Solution & Analysis

How does Sasken deal with evolving and ambiguous customer requirements? Should they add specific activities or methods to improve performance in this area?

In order to deal with ambiguous customerrequirements, Sasken has prepared following steps:

To deal with the limitation of time and reducing the product cycle time, the company had increased its team members andhave also trained its junior employees to reduce time of production.
The company had hired a Japanese translator in order to avoid communication barrier.
To fulfill bugs requirement, company is using all of its resources. They are also focusing on constrained environments and the ways to get out of these constraints.

There is a dire need of establishing new activities and methods, so that Sasken would be able to improve its performance in the required areas. Therefore, Sasken should do the following things:(Wiegers, 2007)..................

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