CGI Group Inc. Harvard Case Solution & Analysis

President and Chief Operating Officer of Montreal CGI Group Inc, the largest information technology services company in Canada and one of the largest in North America, is looking to comment on the new business opportunities for member of the U.S. team. General Manager CGI Oklahoma City office and his team are developing plans to introduce services inventory audit, which will fall to a broad category of business process outsourcing services focused on the retail customer CGI in the United States and Canada. CGI is proud of its close relationship with its customers and the freedom it allows managers to develop and launch new ideas. Although CGI has a strategic goal to increase business process outsourcing revenue and inventory audit idea sounds promising President is concerned that focusing on too many business process outsourcing market will be distracting. CGI has made significant investments in the development of proposals for the insurance BPO industry, and it was also looking at the telecommunications industry. Wherever office inventory audit approach? And if the president does not believe that the launch of this service was justified, as he could tell the Oklahoma team without wetting their enthusiasm for new ideas? "Hide
by Roderick E. White, Ken Mark Source: Richard Ivey School of Business Foundation 16 pages. Publication Date: February 2, 2005. Prod. #: 905M21-PDF-ENG

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