This case provides an opportunity to apply the cost-modeling techniques in the context of a growing trend in the "periphery" of white-collar work. These data-rich event gives students a chance to test their skills of analysis and data bind to other topics, such as sources of strategy and queuing theory. It works well when, after "Whirlpool Global procurement", as it offers an example of non-production cost modeling. "Hide
by Timothy M. Laseter, Brian Jelenek Source: Darden School of Business 11 pages. Publication Date: Aug 05, 2003. Prod. #: UV5946-PDF-ENG
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