China Data Group (CDG) is a leading business processes outsourcing firm based in Beijing, China. Chairman of CDG, Roc Yang had to face a dilemma when he learned that one of his senior managers gave a present to a potential customer in an effort to gain a big company deal.
Even though this practice was persistent in the Chinese business circumstance characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG - professionalism and service quality. Yang had to decide where to draw the line between adherence to principles of professionalism and local standards in a nation found in the midst of rapid economic transformation.
PUBLICATION DATE: October 19, 2010 PRODUCT #: 411067-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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