Cafe d. Pownd Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Cafe d. Pownd Case Solution

INTRODUCTION

Cafe D. Pound was a newly established on-campus cafeteria located at National Academy of Liberal Arts (ANAL). National Academy of Liberal Arts was significantly large institution along with 30,000 students. The campus had six different residence, all residence under the supervision of a full-time manager. The Cambridge Hall and Nottingham Hall whereas were sharing some services only one manager were supervising both of them. The cafeteria served almost 450 resident in Cambridge Hall, as well as approximately 100 residents from Nottingham Hall, and rest of the residence located across the street. The cafeteria served a popular eating place; it offered a wide variety of hot meals, beverages, salads, desserts, snack, and sandwiches. The cafeteria was open on Monday through Friday from 7 a.m. to 7 p.m. and was closed on weekends and holidays.

Moreover, Cafe D. Pound was suffering problematic its current layout. The cafeteria appeared extremely mess-up,could not manage the service during the peak time (between 5 p.m. and 6:30 p.m.). The cafeteria were three main waiting lines L 1, L 2, and L 3. L 1 was per-cooked, all resident was to select items from the daily offerings (e.g. hamburger and French fries) for service from one of two servers. L 2 was interactive cooking’s, it allowed residents to choose the actual ingredient that they want in their meal, and one of two chefs prepared it. L 3 was the payment of the food, there were two cash registers in the cafeteria, but most of the time only one was open, even during the peak period.

However, the waiting lines of cafeteria served on “First come first served” basis. Jason, the assistant manager of Cambridge Hall, was aware of the situation and proposed some improvements to the residence management.On the other hand, there were strong possibility that customer might use other alternatives if they were not decreased the waiting times. In addition, the residents had other options for meals; they were equipped the both residence (Cambridge Hall and Nottingham Hall) with a furnished kitchen. In general, Maj had to investigate the issue and take appropriate measures to resolve the situation. In current layout, cafe had three lines, per-cooked and interactive cooking were next to each other. The per-cooked line interfered with the interactive line. In other words, in order to get drinks, the customer had faced a crowd through a line of people in drink area next to the interactive cooking. It was an annoying situation that, the people was trying to get a drink and the people who had to get out of the way. On the other hand, it was slow down the service, and ultimately the queue was build up long enough. Maj hoped that there was no major investment required to resolve this situation and proposed some improvement to the residence management.

Cafe d. Pownd Harvard Case Solution & Analysis

PROBLEM STATEMENT

The cafeteria faced problem in its current layout during the peak time (between 5 p.m. to 6:30 p.m.).The problem was that the people had no idea in which line they were in, due to lack of space. The cafeteria had three waiting lines, in which the people had no idea about which line was per-cooked and interactive cooking. In times, when people had been lining up in the interactive cooking but they actually wanted to be in the per-cooked line. Moreover, the customer might use other alternatives if waiting times were not decreased...............

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