Business Plan Case Solution
A company faces many challenges when it incorporates huge billing payments as well as the dispatch of those bills. Although the advancement in the payment of the utility payments has been made easy through different commercial channels, there are the some queries that customers need to be satisfied for. Web based investment management is used to provide billing facilities to its customers through software facility. Along advancement of technology for the dispatching bills and receiving payments against their accounts, there is also need to develop Frequently Asked Questions (FAQ) in order to provide convenience to its customers in order to update the frequently asked questions for the services of Gas and Electricity. Apart from the facility of online bill viewing and the online payment of the bills, there are clients who really need some guidance. Sometimes, this necessity is fulfilled by the Frequently Asked Questions services provided by the companies. However, sometimes it is difficult for the customers to get answers for their query. Hence, there is also a flaw in the system of Frequently Asked Questions. Customers, thus, need those customer care representatives, who can listen to their problems and suggest the best suitable recommendation to them for their respective problems.
It is also of the concern of Gas and Electricity, who would not like to amend their services, as they tend to do nothing in order to improve their systems. They remain with the traditional system of billing and other customer care resources. Hence, it entails with three options in order to develop the business plan for Gas and Electricity Company. First option is the processing of simplicity in the working system. The second choice is to restructure the business system and third alternative by the business can be to not take initiative.
Processing Simplicity
Processing Simplicity includes development of technologies through the use of online platform. As there are many companies that use billing and payment criteria, which is based on the web. Hence, A gas and electricity company can also choose to develop its online platform. Through this channel, customers can be facilitated by the fact that they would not have to come to get their bills and then pay them according to the featured amount. Sometimes, the customers can get in trouble through this process because if they would not have sufficient amount to pay after getting information of the bill, the clients hence would have to face challenges.
Web based development of the working system has many benefits because it also generates the Frequently Asked Questions page of the company website, where customers can easily get the answer of their questions related to the product, its quality, and the billing system as well.Business Plan Case Solution
Online Bill Views and Payment
The companies that invest into the web based channels in order to facilitate there customers get huge reward when their clients increase through their practices. These companies care for their clients and put them at ease. Hence, Gas and Electricity can also implement practices of Bill view and Payment of the bill online.
The execution of the payment categories mainly involves:
Online Payment
Online payment may require registration with the websites or the portal for payment. Sometimes it is free of the registration and customers can pay with their account number for their utilities at their home or services.......................
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