Business performance and social media: Love or hate? Harvard Case Solution & Analysis

The social networking space has turned into a typical spot for correspondence, networking, and substance offering. Numerous organizations look for advertising and business opportunities through these stages. Although, the assets produced from these destinations are yet not exploited by many of the firms. Both chiefs and monetary counsels can benefit from the lessons adapted in this study.

This case describes the four channels through which these platforms significantly effects monetary, operational, and corporate social execution: social capital, clients' uncovered preferences, social promotions, and social corporate networking. An exact test of our system demonstrates that "followers" and "likes" decidedly impact an organization's share value. Author’s evaluations propose that Twitter is a more influential apparatus to improve effectiveness than Facebook.

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