During times of downturn, feelings of distrust in organizations become acute, making it more necessary than ever to understand how trust is created and kept. According to the authors, the relationship between subordinates and managers is fundamental to maintaining and building trust. In this article, they present a model based on the results of a global study and their own professional expertise as trainers.
Put simply, when the behavior of supervisors is trustworthy, workers trust their supervisors more; hence, they become more involved in their own work and present "organizational citizenship." This greater participation, consequently, strengthens their supervisors' trust in them, which fortifies reciprocal approaches of trust. This way, a righteous circle of trust-building is created in organizations.
PUBLICATION DATE: December 15, 2009 PRODUCT #: IIR014-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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