Genpact launched SolutionXchange with the aim of bringing together clients and industry specialists to collaborate in solving business process management (BPM) challenges. To date, the initiative really has been a success - helping solve more than 200 BPM-related challenges. Genpact is committed to taking SolutionXchange (SCx) to the next level and enlarging its scale substantially to become an international BPM community of selection for specialists and clients to share wisdom and solve problems. While contemplating the SCx infrastructure upgradation, using SharePoint 2007 and a best-in-breed social collaboration platform, Genpact has began to re-evaluate its overall vision for the SCx initiative. Like other businesses, Genpact is developing multiple collaboration capabilities aimed at participating distinct audiences.Apart from SCx, it's seeking to participate customers via social marketing initiatives in addition to foster greater cooperation and knowledge-sharing among workers via an internal collaboration platform. The case covers the history of SCx and its own key milestones and achievements, identifies and describes its aims for future growth, examines if the initiative should be kept in house or spun-off, and explores essential alternatives and tradeoffs entailed in leveraging synergies among the various cooperation initiatives at Genpact.
The case will not supply the "right" responses. Rather, it provides useful context elucidate a group of significant issues and encourages program players brainstorm and to debate these problems and identify action plan choices.
PUBLICATION DATE: August 01, 2013 PRODUCT #: IES275-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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