Bomb in Your Pocket Crisis Leadership at Nokia India (A) Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

This case addressed the issue of the crisis of leadership in the multinational enterprises in a powerful way to help students learn the most important tasks of the multinational companies in emerging markets. In August 2007, the procedure of the feedback process and product defect analysis identified a defective batch batteries supplied by Japanese manufacturers, Matsushita. India was the largest recipient of the defective batch. Nokia Corporate Communications team, based in Finland, in collaboration with the Indian team, responded with the usual global consultative product. Instructions have been posted on the Internet for customers to diagnose the faulty battery and get a free replacement. Nokia was shocked to see the antagonistic response from the Indian press advisory products and the subsequent chaos that quickly spread across the country. Nokia India's head and his team had to act quickly to preserve the hard-earned reputation and market share.Case set to midnight strategy session in the Indian headquarters of Nokia, to outline the way forward. Case B is a short version of what really happened. Nokia and the team has successfully led the organization in times of crisis, and not only survived, but has used the situation to create new organizational capabilities "Hide
by Charles Dhanaraj, Monidipa Mukherjee, Hima Bindu Source: Richard Ivey School of Business Foundation 11 pages. Publication Date: 01 February 2011. Prod. #: 910M64-PDF-ENG