The fire was reported in the Black & Decker Spacemaker Plus Coffee. This newly introduced product "Key Introduction" for consumer products Black & Decker Group (HPG). HPG President has to decide whether the product should be recalled, and if so, how to withdraw should be implemented. Learning objectives include:. 1) Product Management Recall 2) ethical considerations in product safety and recalls, and 3) the meaning of customer care "Hide
by N. Craig Smith Source: Harvard Business School 12 pages. Publication Date: April 25, 1990. Prod. #: 590099-PDF-ENG
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