Business world's fixation with predictability and quantitative analysis has actually not gotten us extremely far, the author says. None of the financial forecasting companies anticipated that the economy would diminish in the year 2008, let alone that it would crater as catastrophically as it did. Our complicated world is like a perky race horse, he states.
The more complex we pull on the reins to manage it, the more it withstands to show a point: it is not a device that reacts the method a user handbook recommends it will; rather, our world is an extremely made complex, uncertain arrangement of systems that resists thorough metrology. Such an environment requires a lesser-known kind of analysis - one that takes notice of qualities (i.e. essential elements of an issue that can not be determined) instead of simply amounts. The author says that if we are to deal with today's complex obstacles, we need to develop 'qualitative intelligence'.
PUBLICATION DATE: May 01, 2010 PRODUCT #: ROT105-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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