It was in early December 2010, and the newly established team of analysts and consultants Kristoffer Consulting is ready to complete its report to Bei Capelli, Indianapolis-based hair salon catering to middle-class women. Co-owners felt that Bei Capelli has reached capacity at its current location, and would like to develop a strategy to continue to grow in the future. Kristoffer Consulting looked at the growth strategy, from franchising, new places, new services to improve the financial performance of Bei Capelli. The report was due last week of January, and the team is trying to determine what information they need to collect from the owners to complete their analysis. The team has some tough questions of clients and business issues of integrity. "Hide
by David Wood, Joseph Compeau Source: Richard Ivey School of Business Foundation 2 pages. Publication Date: September 21, 2011. Prod. #: W11183-PDF-ENG
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