Barbara Norris: Leading Change in the General Surgery Unit Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Barbara Norris: Leading Change in the General Surgery Unit Case Solution

Accountability

Accountability should be measured, so that everyone could be held responsible for their actions, decisions and performance.Employees would think more carefully about their decisions that they normally take without taking the organization’s well-being under consideration. They will consider the outcomes and consequences of their actions and would process the relevant information more deliberately. (CHEN, 2020).

Team Based Activities

There is also the requirement of carrying out team based activities, which directly increases the collaboration between the employees. They can experience new techniques and build relationships in their group, which could become very helpful for them, in future.Conducting training sessions will also be very helpful for the freshly recruited employees so that they could learn the skills and techniques, which could become turn out to be a positive point for EMU. (KENTON, 2020).

Patient’s Review

Patients review can also be a best way to evaluate the performance of every staff member. It would bring positivist in the employees’ behavior, helping the GSUin getting the higher patients’ satisfaction score. (Care, 2013).

Recommendations

Barbara Norris is recommended to develop a transparent communication system or promote clear communication among the employees,creating a friendly environment in the GSU. Announcement of best employee of the month and rewarding system are also the good techniques to achieve the employee’s satisfaction and encouraging them to work hard,as it will decrease the employees’ turnover rate.Promoting the best staff member to a new position would also make the employees more productive, happier and less likely to seek for a job elsewhere. Furthermore, the employees’ satisfaction can also be achieved through providing the advancement and growth opportunities, which will ultimately result in the achievement of the patients’ satisfaction.

Expected Outcomes

All the aforementioned solutions tend to last positive effects over EMU. Barbara Norris will be able to carry out the aforementioned recommended strategies with in the budget. For executing the recommended strategies for the solution of the issues being faced by the organization; Barbara needs to drive her full concentration on the ongoing work. After the successful implementation of the recommended solutions;GSU will regain its lost credibility and will its productivity level, which will ultimately improve the current performance of the EMU. It will automatically increase the monthly as well as the annual revenue generation of the organization, which is the best way for creating-economic value for EMU.......................

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Barbara Norris: Leading Change in the General Surgery Unit Harvard Case Solution & Analysis