Bank of Hong Kong: Refocusing BranchesBank of Hong Kong Case Solution
The case emphasize the problems of interest in between numerous stakeholders throughout the branch construct, the two instances need pupils to think about the front-line execution problems of a primary tactical change and the procedures demanded to help with modification of this size, from improved inspirational units and incentive frameworks, to reengineered treatments and procedures, and task upgrade.
Case A: charts the expertise of a leading limb supervisor demanded to establish and pilot the procedure of rebuild in her own extension, with no added resources or assistance. Case B: set 2 years later on, concentrates on internal troubles, which have actually arised as a direct outcome of the brand-new modifications.
published: 01 Jan 2003
This is just an excerpt. This case is about Operations Management