In recent years, Au Bon Pain (ABP), a network of high-end French bakery / sandwich cafe in Boston, faced a lot of problems of human resource endemic to the fast food industry (eg, shortage of labor, which made it difficult to attract and maintain the quality of the crew, management personnel of the candidates, not enough trained personnel management, and high turnover). To cope with the resulting "cycle failure" with an increase of individual initiative and productivity at the unit level, ABP have developed a new compensation system of incentives for its shop managers - Partner / Program Manager. Under this program, the store manager will be paid a base salary plus the standard of the additional income. The case asks students to evaluate the program, comparing it with the existing compensation system ABP, to identify the various ways in which the managers of the two stores, operating under the pilot run of the program achieved its aims, as well as the strategic implications of the program in all stores. "Hide
by W. Earl Sasser, Jr., Lucy N. Lytle Source: Harvard Business School 24 pages. Publication Date: Mar 06, 1987. Prod. #: 687063-PDF-ENG
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