A description of the innovative use of the cross-level command as a tool for change management in troubled AT & T plant. After the team disbanded, the case raises questions about the achievements of the group, and how the organization is positioned to address the changes that are yet to come. Teaching Purpose:. To raise questions about collaboration and empowerment and encourage students to explore the need for organizations to adopt a long-term, continuous change "Hide
by Todd D. Jick, Susan Rosegrant, Philip Holland Source: Harvard Business School 9 pages. Publication Date: November 7, 1991. Prod. #: 492024-PDF-ENG
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