With the temperature soaring to 47 degrees Celsius, the city was facing electricity outages. Amid the looming danger of a possible power crisis, the chief executive officer (CEO) of an electricity distribution business in the city was wondering how technology could help in providing reliable power to all while tackling other key challenges.
He needed to bring down the aggregate technical and commercial losses further so that the organization provide the consumers with better satisfaction and still could produce higher earnings with the same power input signal. Not fulfilled by the business close to being a benchmark nationwide on various parameters, the CEO aspired to meet international benchmarks in power distribution. Authors are affiliated with Birla Institute of Management Technology.
PUBLICATION DATE: August 13, 2015 PRODUCT #: W15351-HCB-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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