Beside pressures for more efficient and effectual authorities are vigorous and prescriptions for transformation proliferate, critical accounts of successful governments change initiatives are comparatively finite. In this article, we chronicle a transformation of the Indiana Bureau of Motor Vehicles whereby the agency dramatically improved the quality of services while significantly reducing its price structure actually going from worst to first in national ranks of such agencies. We additionally use this strong case to critically evaluate researcher Jim Collins' assertions about the issues most crucial to organizational change and effectiveness in the social sector (along with the business sector) and reason with lessons regarding amazing management practices for institutions across sectors.
PUBLICATION DATE: March 15, 2014 PRODUCT #: BH599-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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