In January 2011, the group medical director of Apollo Hospitals Enterprise Ltd (AHEL), India's largest integrated health care provider in the private sector, is weighing his options in driving clinical excellence among group hospitals. AHEL has been using a Clinical Score Card, called ACE@25, as a tool to quantify and monitor clinical superiority which is becoming a source of distinction in Indian healthcare business. 25 clinical parameters, benchmarked with the best internationally, every month are measured by ACE@25.
The group medical director is wondering whether his job should be limited to observation clinical outcomes or whether, in order to drive clinical excellence, he should also prescribe the measures that the medical supreintendents of individual hospitals should take in improving results in their watch.
PUBLICATION DATE: August 09, 2011 PRODUCT #: W11275-HCB-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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