The service provided by the ER has been enduring all along these last years and ERs have a regime of severe resource constraints.
This technical note presents the service issues ERs have and it provides construction and examples on how best to classify these issues throughout the Service Activity Sequence framework (SAS). The SAS (Munoz Seca, 2012) describes the activities that transform an idea into a service delivery reality that is in constant change.
It acknowledges a service as an incomplete proposal that needs continuous tuning. SAS provides an integrated view to assist in assessing dysfunctions and service synergies.
PUBLICATION DATE: October 14, 2013 PRODUCT #: IES452-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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