American Red Cross Organization Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

American Red Cross Organization Case Study Analysis

Alternative Solutions #2- conduct Training Sessions

ARC should propose special training sessions to its workforce forestablishing long term relationship and efficient workforce. As its 90% workforce is comprisedof volunteers, so,it is suggested that organization should arrange proper training sessions by adopting advance training technologies.

Pros

Highly trained staff.
Increase in the number of volunteers.
Ability to serve more people in the same span of time.
Advanced technology.
An innovative idea.
Loyal staff.

Cons

Massive investment.
More key hiring- expense increases.

Alternative Solutions #3- Transparent Evaluation

ARC should adopt transparent evaluation techniques while representing its financial progress publicly. It will help the organization in building strong and long-term relationship with customers as well as donors. It will also help the organization to have an increase in the number of donors and loyal supporters. Through transparency, mismanagement issues could be solved efficiently.

Pros

Long term customers and donors.
Numberofdonors willincrease.
Builds loyal supporters.
Mismanagement issues will be resolved.

Cons

Explore all secrets publicly.
Investment is required.
Efficient taskforce is required.

Key Decision Criteria

By evaluating all the proposed alternatives on the basis of key decision criteria tool and its pros and cons, ARC should arrange special training sessions for its workforce to establish long term relationship and an efficient workforce.

To analyze the alternativesfirstly, the cause ofproblem has been analyzed,which is an inefficient task force and untrained volunteers. They are unable to serve as fast as another taskforce could. After that the company will search for the better information, such as: the views of the work performed by the staff and workforce. At third step, possible alternative solutions have been evaluated on the basis of its pros and cons and the recognition of need. It is suggested that the organization could cope with all issues if it work on its workforce, because the workforce can help the organization to increase its revenues. At last, the second alternative solution has been selected as it is related to the workforce training and the process will be a continuous process, because it will require yearly training. (See appendix 2)

Recommendations

On the basis of key decision criteria, it is recommended that ARC should conduct training session to build an efficient workforce. ARC should propose special training sessions for its workforce in order to establish long term relationship and an efficient workforce. As its 90% workforce comprise of volunteers so, it is suggested that organization should arrange proper training sessions by adopting advance training technologies.

Implementation Plan

The implementation plan has been made for the proposed alternative solution. The training sessions should be conducted on an annual basis. The period of training session will be comprised of three weeks and would entail a number of tasks, which should be completed, such as: hiring of trainers and approaching the volunteers. The developmental process will take approximately 2 weeks. The implementation plan has been presented below with the help of Gantt. Chart.

Conclusion

It is concluded that ARC has faced many issues and challenges since 2000 especially after the two major attacks. It has been faced with the lack of proper volunteers’ training. Adding much to the organization’s concern is the fact that its workforce is comprised of over 90% of these inefficient volunteers. It has poor labor relationship with its workforce, and because of its limited budgets, it has cut down its workforce recently. By evaluating all the proposed alternatives on the basis of key decision criteria tool and on the basis of its pros and cons as well, ARC should arrange special training sessions for its workforce for the purpose of establishing long term relationship and an efficient workforce..............................

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